Support plans

Start Simple.Add Priority.Go Managed.

Short, clear support options based on how often you need us and how quickly you need help.

Compare options

Three ways to work with Avant IT.

Choose one-off help, secure priority access with prepaid hours, or make us your outsourced IT partner. Prices below follow the current Avant IT service flyers.

01 · Help when you need it

Avant IT On-Demand Support

One-off help when something breaks, changes or simply needs an experienced set of eyes.

$150per hour + GST

$50 onsite call-outRequest on-demand help

What customers use On-Demand IT Support for

✓Remote, phone and onsite IT support, troubleshooting and fixes
✓Computer, server and hardware setup and troubleshooting
✓Microsoft 365, email and cloud administration
✓Ethernet cable testing and fault finding
✓Wi-Fi scanning, coverage checks and interference troubleshooting
✓Internet connection, router, switch and firewall setup and troubleshooting
✓VPN setup, remote-access configuration and troubleshooting
✓IT site health checks and technology assessments
✓Data recovery assessment and assistance
✓Website analysis, troubleshooting and website builds
✓Device setup, office moves and onsite technology assistance
✓Private AI workstation and on-premises AI system builds
✓Backup, security and infrastructure advice

02 · Keep IT support ready

Avant IT Support Passes

Flexible prepaid IT support with priority access, better rates and no monthly contract. Choose standard business-hours access or an extended Priority Support Pass.

Support Pass

10 hours

$1,500

$150/hr + GST

✓Weekdays, 9 am–5 pm
✓6-business-hour response target
✓Valid for 3 months
✓No call-out fees for travel under 30 minutes

Priority accessChoose this pass

Support Pass

20 hours

$2,800

$140/hr + GST

✓Weekdays, 9 am–5 pm
✓6-business-hour response target
✓Valid for 3 months
✓No call-out fees for travel under 30 minutes

Save $200Choose this pass

Priority Support Pass

30 hours

$3,900

$130/hr + GST

✓Extended weekdays, 7 am–7 pm
✓3-business-hour response target
✓Valid for 6 months
✓No call-out fees for travel under 30 minutes

Save $600Choose this pass

Priority Support Pass

40 hours

$4,800

$120/hr + GST

✓Extended weekdays, 7 am–7 pm
✓3-business-hour response target
✓Valid for 6 months
✓No call-out fees for travel under 30 minutes

Save $1,200Choose this pass

What every Support Pass includes

✓Priority response ahead of On-Demand requests
✓Remote, phone and onsite IT support
✓No call-out fees for travel under 30 minutes
✓A 3- or 6-month validity period as shown on the selected pass
✓Flexible use across day-to-day support, administration, upgrades and agreed project work
✓Better prepaid hourly value as the pass size increases
✓A defined support window, including extended 7 am–7 pm access on Priority Support Passes
✓No lock-in monthly contract

What is not included

—Hardware, equipment and replacement parts
—Software licences, subscriptions and cloud services
—Third-party provider or contractor charges
—Unused hours beyond the selected pass validity
—Managed monitoring or proactive maintenance
—Travel beyond the eligible 30-minute call-out time
—Freight, materials and other out-of-pocket project costs

Outside-hours and holiday use: Unscheduled work outside the selected pass window deducts hours at 1.5×. Work requested on Queensland public holidays deducts hours at 2×. Planned after-hours work scheduled by the Avant IT team remains at the normal 1× rate.

03 · Make IT our responsibility

Managed IT Service

Your IT Department, powered by Avant IT. An ongoing technology partnership providing support, maintenance and practical guidance through a minimum 10-hour monthly commitment and a 12-month agreement.

$1,100minimum per month + GST

Discuss Managed IT Service

What you get

✓Billed at a minimum of 10 support hours per month
✓$110/hr locked-in rate for hours above the monthly minimum
✓Highest-priority scheduling
✓Planned after-hours implementations at the normal allocated rate
✓Vendor coordination and ongoing IT guidance

What is separate

—Hardware, licences and subscriptions
—Major projects outside the monthly support allocation
—Additional staff above 10, billed separately

Pricing starts at $1,100 + GST per month, based on a minimum of 10 support hours. Businesses with 1–10 staff typically require around 10 hours each month. Each staff member above 10 adds $110 + GST per month, while support time used above the monthly minimum remains locked at the lowest rate of $110 + GST per hour.

Inclusions, exclusions and hour use

Clear terms, without the fine-print surprise.

Support Pass pricing covers Avant IT labour and professional services. The rules below explain when support is available and how time is deducted.

Included support windows

10- and 20-Hour Support Pass: Monday–Friday, 9 am–5 pm.
30- and 40-Hour Priority Support Pass: Monday–Friday, 7 am–7 pm.

Outside your included window

Unscheduled support requested outside the included window is deducted at 1.5× the time worked. One hour of work uses 1.5 prepaid hours.

Avant IT-scheduled work

Planned maintenance, deployments and implementation work scheduled outside hours by the Avant IT team is charged or deducted at the normal 1× rate.

Queensland public holidays

Standard support windows exclude Queensland public holidays. Work requested for a public holiday is charged or deducted at 2× the time worked.

Package pricing includes

✓Avant IT technical labour and professional services
✓Remote, phone and eligible onsite support
✓Troubleshooting, administration, consulting and agreed project work
✓Planned managed-service work outside hours at the normal rate when scheduled by Avant IT

Quoted or billed separately

—Computers, servers, networking equipment and other hardware
—Replacement parts, consumables and cabling materials
—Software, licences, subscriptions and cloud services
—Third-party suppliers, contractors and specialist services
—Travel, freight or call-out costs not expressly included
—Work beyond the available prepaid or managed-hours balance

Response targets refer to initial acknowledgement and triage, not guaranteed resolution. Outside-hours work remains subject to technician availability. If Avant IT independently schedules planned work outside the client’s included window to reduce disruption, the additional multiplier does not apply. Any exception or included product must be confirmed in writing in the applicable proposal, quote or service agreement.

Ready when you are

Make IT one less thing to worry about.

Start an enquiry 0434 528 511